Support
What you need, and help when you need it
Ravalen works with standard Bluetooth fitness equipment. If something does not work, get in touch.
To run: a Bluetooth treadmill
One that works with third-party apps over Bluetooth (the FTMS standard).
To ride: a smart trainer
A Bluetooth smart trainer (FTMS). Ravalen reads your power and sets the resistance.
Optional: a heart-rate strap
Any Bluetooth heart-rate strap or armband.
Questions
When can I get it?
Ravalen is coming to iPhone first. The App Store link will be on this site the day it opens.
Do I need an account, or the internet?
Neither. Everything is inside the app. The only thing that uses the internet is the optional link to Strava.
My treadmill or trainer is not in the list of devices.
Close any other app that might be connected to it, as most machines accept one connection at a time. Then start the belt or turn the pedals to wake it. Do not pair it in your phone's own Bluetooth settings: Ravalen connects by itself.
My heart-rate strap does not appear.
Put it on first: most straps only switch on against your skin. Do not pair it in your phone's own Bluetooth settings.
Does Ravalen change my treadmill's speed or incline?
No, never. On a hilly route it suggests an incline, and you set it yourself if you want to.
The speed on my trainer's display is not the speed in the app.
That is expected. In the app your speed comes from your power, your weight and the hill, as it would outdoors. Set your weight in Settings.
The app closed in the middle of a workout. Have I lost it?
No. Your workout is saved as you go. Open the app again and it is in History.
Can I take my workouts elsewhere?
Yes. Each one is a standard FIT file, and Ravalen can upload it to Strava for you.
It runs slowly on my device.
Open Settings and choose a lower graphics level.
How do I disconnect Strava, or delete my data?
Press DISCONNECT on the app's Strava screen. Everything else is on your own device: delete a workout in History, or delete the app to remove it all. More in the privacy policy.
Get in touch
Write to support@ravalen.fit. Tell us which treadmill, trainer or strap you have and what you saw on the screen.
A word on safety
Ravalen is for exercise, not for medical use. If you are new to hard exercise or unwell, speak to a doctor first, and stop if you feel faint, dizzy or in pain.